Accessibility Statement
Urban Balcony is committed to making our services accessible to all. We work to implement the guidelines of the Israeli Standard (IS 5568) based on WCAG 2.1 guidelines at AA level.
1. Accessibility Policy
We believe in equal rights and in every person's right to receive information and services independently and equally. This website was designed and built with special emphasis on accessibility for people with disabilities.
2. Website Accessibility Arrangements
- Keyboard navigation support
- Screen reader support
- Appropriate color contrast
- Flexible and scalable font sizes
- Detailed image descriptions (Alt text)
- Hierarchically structured headings
- Descriptive and clear links
- Zoom support up to 200% without content loss
WCAG 2.1 Compliance
The website complies with AA level of WCAG 2.1 standard, which includes:
- Perceivable: Information is presented in ways users can perceive
- Operable: Interface components are operable
- Understandable: Information and user interface are understandable
- Robust: Content can be interpreted by a variety of technologies
3. Supported Assistive Technologies
- NVDA (Windows)
- JAWS (Windows)
- VoiceOver (Mac/iOS)
- TalkBack (Android)
- Dragon NaturallySpeaking
- Switch navigation
4. Accessibility Testing
The website was tested using:
- Automated accessibility testing tools
- Manual testing with screen readers
- Keyboard-only navigation
- Color contrast testing
- Testing with users with disabilities
5. Continuous Improvements
We work continuously to improve the website's accessibility and update it according to technological developments and user feedback.
6. Contact and Feedback
If you encountered an accessibility issue on the website or need assistance, please contact us:
- Company: Urban Balcony
- Email: Ketem200@gmail.com
- Phone: 050-7333256
Response times: We respond to accessibility inquiries within 3 business days and work to resolve issues within 10 business days.
Complaints: You can file a complaint with the Ministry of Justice - Commissioner for Equal Rights of Persons with Disabilities